We are happy to announce that DELIVERED will no longer charge Receiving fee, starting from the 1st of October, as a result of having our receiving procedure streamlined and improved based on our customers’ feedback.
Any customers who have been having difficulty with submitting the Incoming Order Form due to belated tracking updates from a seller, can now sit back and relax until DELIVERED notifies you of shipment arrival!
Also, effective from the 1st of November, our storage policy will be changed due to extending volume of packages in our warehouse. This will affect the storage period and storage fee as below.
| Service | Before | From 1st Nov |
|---|---|---|
|
Receiving fee |
US$5 |
FREE (from 1st Oct) |
|
Free storage period |
30 days |
21 days |
|
Maximum storage period |
60 days |
45 days |
|
Storage fee (after FREE storage) |
US$1/package/day |
0.1kg - 5kg: US$1/package/day 5.1kg - 10kg: US$2/package/day 10.1kg - 15kg: US$3/package/day 15.1kg - 20kg: US$4/package/day 20.1kg - 25kg: US$5/package/day 25.1kg above: Billed separately |
* Storage period will be calculated from the date of your package received in our warehouse
* Please note that DELIVERED reserves the right to dispose of your package(s) after the maximum storage period.
We ask for your understanding that this increase will help us maintain service quality. If you have any concerns or questions, please contact our support team. Thank you very much.
