Helpie FAQs

Home > Frequently Asked Questions

Account Info.

  • How do I sign up?

    To sign up, click on the “Sign Up” button in the upper right-hand corner of the page. After you sign up, you will be prompted to enter your address and shipping information.

  • How do I log in to my account?

    Click the “Login” button in the upper right-hand corner of the website:

  • How do I access and/or change my account information?

    After you’ve signed in to DELIVERED, click on the “ACCOUNT SETTINGS” button. From there you can change your password, address, phone number, and etc.

  • How do I change or recover my password?

    If you’re logged in to DELIVERED, click on the “ACCOUNT SETTINGS” button.

    From there, scroll down until you see the “security settings” section. You will be able to change your password and/or security question and answer by clicking the relevant button.

    how do i change or recover my password delivered korea 2

    If you forgot your password, go to delivered.co.kr and click “login” on the upper right part of the page. Then, click the “Forgot password?” link.

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    Once the page loads, just enter the email address associated with your DELIVERED account, and you will receive an email with a link to reset your password.

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  • How can I register my shipping address?

    Please go to Accounting Settings – My Address tab – Add new address. You will be able to register multiple addresses on that page. 

  • How will DELIVERED know a package is mine?

    As soon as you register, we’ll assign you a suite number (which you can find by visiting your account page). When you ship a package to DELIVERED, please make sure to include your DELIVERED suite number along with your name and our address.

    An example may look like this:

    Your Name
    Busan Design Center Centum Dong-ro 57(or U-dong 1457) #B102
    Suite A####
    Haeundae-gu, Busan city
    South Korea, 48059

    Once a package arrives, your suite number is all we need to know it’s yours. Once we process your package, you’ll receive an automated email letting you know!

  • Shipping

  • Can I start using my Korean mailing address immediately after I sign up?

    Yes, once you receive your address it’s ready to use!

    Please ensure that all of your shipments include your complete DELIVERED address information, including your suite number!
    If you forget to include your suite number when ordering from a merchant, let us know.

    **NOTE**

    Forgetting to include your suite number will delay processing time.

  • How long will it take for my package to reach me?

    The availability of shipping options and delivery time depends upon your package’s dimensions, weight, and destination country.

    FedEx Priority: 2 – 4 business days
    FedEx Economy: 3 – 8 business days
    K-Packet: 2 – 3 weeks (3 – 4 weeks due to COVID-19)
    EMS: 5 – 7 days (2 – 3 weeks due to COVID-19)

    **NOTE**

    We are not responsible for shipping delays caused by customs or the carrier. However, if you are experiencing issues, we will do our best to communicate with them. Our goal is to help you resolve any problems as quickly as possible.

  • Can DELIVERED ship to multiple locations?

    Yes, you can add as many shipping addresses as you’d like!

    To add another ship-to address to your account, click on “Account Settings”, then select the “My Address” tab. Once there, click the “Add New Address” button.

    A box will appear where you can enter your new address information. Once you have entered the information, click “Save.”

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  • What is meant by "Dimensional Weight"?

    Carriers take both the size and weight of your package into consideration when determining the shipping cost. The weight of the package is important, but sometimes the amount of space the package takes up on the truck or plane is given even more consideration.

    Dimensional, or volumetric, weight is a method of measurement calculated using the dimensions (length x width x height) of the package. Shipping cost is based on the greater of the actual weight or dimensional weight.

    The formula for calculating the dimensional weight of a package shipped internationally is:

    (Length x Width x Height) / Dimensional Factor (provided by a carrier) = Dimensional Weight

  • I cannot select shipping address for my package.

    If you have not registered your shipping address in your account setting, you won’t be able to select shipping address for shipping arrangement.

    Please go to ACOUNT SETTINGS‘ and ‘My Address’ tab. You will be able to add multiple shipping address by clicking ‘ADD NEW ADDRESS’ button. 

  • Are there any items that are restricted from international shipping?

    Delivered does not ship any of the following items for security reasons.

    • Art, antiques, and precious stones, and precious metals
    • Money, coins, debit cards, and credit cards, SIM cards, securities, and valuable documents such as passports
    • Products that can spoil
    • Food products, unless they have been packed well and shipped unconditioned
    • Plants
    • Dangerous goods (chemicals, paint, batteries, perfume, etc.). Under certain conditions, some dangerous goods may be shipped in limited quantities.

    Please refer to our page with guidance for PROHIBITED ITEMS.

    For more information contact the support team at [email protected].

  • Will I have to pay customs duties, taxes, or other charges?

    The shipping fee does not include duty & taxes. The recipient will be responsible for duty and taxes levied by the country you are shipping to, and we do not have control over the customs charges in your country. 

  • What shipping options and carriers can I choose from?

    We currently offer below carrier options for shipping your packages:

    K-Packet – available only up to 2kg
    EMS
    FedEx Priority

    * The shipping options will vary depending on the weight, size, and destination of your package.
    * Please kindly note that there’s currently a huge delay and countries restriction with K-post (K-packet, EMS) due to COVID-19.

  • My package shipped, but the tracking information hasn't been updated. What's wrong?

    A package’s tracking information isn’t always updated right away.
    Please allow up to 48 hours after your package ships.

    If you don’t see an update after 2 business days, feel free to contact us.
    We’ll be happy to look into it for you!

  • My package has been returned to DELIVERED. How can I have it reshipped?

    The package can be returned to the shipper for several reasons.

    1. The address or contact information was incorrect.
    2. Customs clearance failed.
    3. Duties and taxes were not paid in a timely manner by the recipient.
    4. etc.

    It is a customer’s responsibility to provide an accurate address when arranging shipment and clear customs in a timely manner. DELIVERED does not take responsibility for the package returned due to the above reasons.

    EMS does not charge for the return shipping fees, however other carriers such as FedEx, DHL, and UPS charge return shipping fees and also duties and taxes. Please kindly note that your package can be released for reshipment only after the return and reshipping fee and other fees are completely paid. For more information, please contact our support team at [email protected].

  • What happens when my package is returned back to the sender?

    If a package could not be delivered for any reason (wrong address, undeliverable, customs clearance failed, etc.), it would be sent back to the sender’s address or disposed of at the carrier’s local facility according to the carrier’s policy. For the shipment returned, we can reship the package at the expense of the customer.

    Please note that customers will be charged an amount for reshipping fee plus return shipping fee and duties and taxes (optional) in case they were charged from their local customs if the packages are rejected for any reason at all. DELIVERED has no control over the charged return shipping fee and duties & taxes since they are automatically charged by the carrier, not from DELIVERED.

    If you need any assistance related to shipping, please contact [email protected] and we will be glad to assist you.

  • My package is lost, damaged, or missing items. What do I do?

    If your package arrives damaged or missing items, please make sure to keep all packing materials for investigation by Delivered and shipping carrier. If you discover your items are damaged or missing, please file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.

    If you need our assistance, please send Delivered below information:

    1. A copy of your registered claim
    2. Name, Email address, Suite number
    3. PKG ID
    4. Reason for claim
    5. Picture of damaged items
    6. Picture of outer and inner packaging
    7. Picture of the shipping label
    8. A detailed list of all damaged or missing items (including item numbers).
    9. If your items are damaged, please keep the original package box with you until the claim is closed.

    Upon receiving the above information, we can request an investigation to the carrier for compensation procedure.

    Please contact the local carrier within their allowed period for filing a claim:

    1. FedEx: up to 21 days from the shipment date
    2. UPS: up to 14 days from the shipment date
    3. EMS: up to 4 months from the date of dispatch
  • How do I find my tracking number (My Incoming Package & Bulk Orders only)?

    After we ship your package, you will receive a confirmation email.
    This message will include your tracking number, linked to the carrier you chose:

    how do i find my tracking number faqs delivered korea

    You can also find your tracking number by checking the “My Packages” page of the website.

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  • Do you ship within Korea? How can I request a shipping arrangement?

    If you would like to arrange domestic shipping, please reach out to Delivered support team at [email protected] with the below information to get a shipping quotation. Please note that Receiving fee of US$5 will be charged per package or those that are not shipped using Delivered shipping method.

    – Your Suite number
    – PKG ID
    – Recipient name
    – Recipient address
    – Recipient contact information

    Since our DELIVERED system does not allow payment for domestic shipping methods, we will proceed with payment through PayPal once you confirm our quotation.

  • Does customs clearance cause shipping delays?

    The customs process normally runs smoothly. However, if you experience a delay, please first try contacting the carrier.

    Contact Links:
    DHL
    K-Post
    FedEx
    Boxberry
    Qxpress

    Shipping delays vary on a case-by-case basis. If we receive any information regarding your package’s customs activity, we will be sure to notify you right away. Likewise, if you hear anything, or if you have any questions that you think we could help with, contact us via Customer support!

  • Can you ship medications or dietary supplements?

    We cannot ship prescription medications or non-FDA-approved medications (most dietary supplements are not FDA approved).

    can you ship medications or dietary supplements delivered korea

    Please do not ship prescription medications to your DELIVERED suite. If you do, we will not be able to forward them to you.

  • Handling Packages

  • Should I notify DELIVERED of any incoming packages?

    Please make sure to submit ‘My Incoming Package form’ before your package arrives in our warehouse, otherwise, we will charge Receiving fee of US$5 per package for extra package handling. If your package arrived without advanced notification, we will submit the form on your behalf.

    Please note that submitting the form with an invalid, wrong, or without tracking number will be considered unsubmission. 

  • My package was delivered to the warehouse. Why can't I see it in my 'My Packages'?

    It will usually take 1-2 business days for your package to be received into your account, and you will get an email as soon as this happens.

    Factors that impact processing time:

    • Our daily receiving volume
    • Required information is not provided for the ASNs which has been created by DELIVERED

    While we always try to make sure packages are processed the day they are delivered to our facility, this is not always possible. If it has been 1-2 business days and your package has not been received into your account please make sure to provide the ASN ID and tracking number when contacting our support team.

  • How long is the maximum storage period?

    We provide a FREE storage period of 30 days. After your package exceeds the free storage period, there will be a US $1 storage fee per package on a daily basis. If your package has been consolidated but the storage period of linked packages exceeds the above period, US$1 will be applied for each your linked package.

    The maximum storage period is 60 days and Delivered reserves the right to dispose of your package(s) after the deadline. You will receive an automated notification on your package stored in our warehouse. Please go to ‘My package‘ and make sure to arrange shipping before the deadline.

  • How can I request an optional packing service?

    We are glad to announce that we’ve now added a new feature enabling you to request below optional packing services directly on your dashboard.

    How to request optional packing service during Consolidation / Repackage request:

    1. Go to ‘My packages’ tab after log-in to your Delivered account.

    2. Select package(s) to be consolidated/repackaged and click ‘Consolidation’ or ‘Repackage’.

    3. On your PC, click “+” icon next to the selected package to display optional packing services available to choose from. On mobile version, select ‘OPTION PRICE LIST’ at the bottom and then “+” icon next to the selected package.

    4. Select optional packing service(s) you would like to request from the drop-down menu (multiple options are available).

    • Bubble wrap
    • Vacuum pack
    • Plastic box
    • B2B packing : By selecting this option, Delivered-branded sticker and name card will be removed from your package.

    5. Click “Submit”

    6. You will receive a notification email once Repackaging has been completed. Please estimate 24~36 business hours for your request to be processed.

    Please note that once Consolidation or Repackage has been done, it cannot be undone since the package will be moved  to the loading area ready to be shipped. 

    If you need our assistance, please contact our support team ([email protected]). Thank you very much.

  • What is the difference between Consolidation and Repack, and how do I request one?

    Consolidation: We combine multiple packages into one box. This will mostly minimize the dimensional weight of your package and cuts down the shipping costs. If packages don’t fit into one box, we will try to divide them into multiple boxes.

    1. How to request a Consolidation:

    what is the difference between consolidation and repack and how do i request one delivered korea 1

    Repackage: Instead of selecting multiple packages, you select just one and then click the “Repackage” button. The request will go to the warehouse, where the packers will pack your items into a smaller box or a bubble-mailer.

    2. How to request a repack:

    what is the difference between consolidation and repack and how do i request one delivered korea 2

    Once a package has been repackaged/consolidated, you cannot consolidate or repackage it with other packages. By the same token, you cannot add additional packages to a consolidation once it has been completed.

    If you request a Repackage for fragile items, our packers will use their best judgment on the safest way to pack the items. This may require that they use a box, rather than a bubble-mailer. If you specifically request a bubble-mailer we will use one, but we can’t be responsible for items damaged in transit.

  • What are the benefits of consolidating/repackaging packages?

    Because shipping costs are calculated based on the greater of actual weight or dimensional weight, consolidating your packages cuts shipping costs by combining multiple packages into a single package. Instead of shipping individual boxes, we combine multiple orders into one box including basic bubble wrappings. 

    Repackaging an original single box to a smaller box may also reduce your shipping cost. For example, the merchant might send a product in a shipping box that is much bigger than it needs to be. Putting the product in a smaller box is likely to lower the cost.

  • I do not know my tracking number yet. Am I going to be charged with a receiving fee?

    We ask for your understanding that we charge receiving a fee for all the unknown packages that are delivered without a tracking number or with an invalid tracking number on the Incoming Package form submitted.

    For the unknown package, our warehouse team is not able to scan the tracking bar codes properly upon receiving. Therefore, we will need to notify you by submitting the form and hold your package separately in bulk location and keep monitoring in order to reserve the package in your Suite correctly.

    Receiving fee is charged as a part of handling and monitoring unknown packages until all required information is provided. We ask for your kind understanding on these measures.

    Once you provide all the required information, our warehouse team will check and receive packages to your Suite within 24~36 business hours.

  • How do I request a photo or contents verification service?

    You can request a photo or contents verification service by writing an email with PKG ID to our support team at [email protected].

    The service fee is US$2/package. If you need detailed verification or photos for the bulk items in the box, a service fee of $3/10 min. will be charged.

  • How do I fill out ASN form which has been created by DELIVERED?

    If your package is delivered to our warehouse without a valid Incoming package form, our warehouse team will create ASN on your behalf. You will get a notification email that an ASN has been submitted by DELIVERED for you.

    Please go to ‘YOU BUY ORDERS tab and you will see a notification mark next to the ASN ID that has been created by DELIVERED. Please provide your order detail by clicking ‘Please submit required info’ button.

    Once all information has been filled out, our warehouse team will go ahead and register the package to your Suite within 24~36 business hours.

    Please note that this process will take extra processing time, therefore we suggest you submit the Incoming package form before your package arrives in the warehouse.

    Note!
    The Incoming package form with inaccurate or no tracking number will be considered unsubmission which is subject to receiving a fee of $5 for the extra handling process. DELIVERED does not take any responsibility if the supplier notifies you of the wrong tracking number or no tracking number in a timely manner. If you would like to verify your items delivered in our warehouse, please contact our support team at [email protected].

  • Can I split my items into two or more packages?

    You can split one package into two or more new packages and arrange shipping to different addresses. Please download the Split Package Request Form and provide an instruction on how you would like the products split and send it to Delivered at [email protected]. There is a US $5 service fee per package that results from the split.

  • My package says "in cart", but I can't see it when I view my cart

    Sometimes, you may send a package to your cart but not pay to ship it right away. In these cases, you may experience this problem.

    Click on the cart icon on the top right of the screen, and you will be taken to your cart. It may appear empty, but simply click on the “Checkout” tab, and you should see your package. If you still don’t see it, please contact us at [email protected], and we will do our best to assist you!

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  • Fees & Charges

  • What is your service fee?

    We Buy and Ship

    Payment processing fee (Credit card, debit card, Paypal): 8% of the item price, plus the domestic shipping cost (if applicable)
    Handling fee: US$5 flat per order (up to 5 items from the same store or seller)

    You Buy, We Ship

    Receiving fee (if packages are delivered without “My Incoming Package Form” submitted in advance/form submitted with an invalid tracking number/form submitted without tracking number): US$5 per package
    Consolidation / Repackage: US$3 per package
    FREE storage period: 1 month from the date of receipt (When the free storage period exceeds, an additional storage fee of US$1/package will be charged per package on a daily basis. The maximum storage period is 60 days, and Delivered reserves right to dispose of packages exceeding the deadline)

    Below are some value-added services we provide that do incur fees:

    Returns: US$10 return handling fee per package (excluding prepaid return labels)
    Contents verification: $2 per package (if you need detailed verification or photos for the bulk items in the box, a service fee $3/10 min. will be charged)
    Photo Request: US$2.00 per photo
    Split Package: US$5 per package
    Vacuum pack: US$5 per pacakge
    Disposal: US$5 per package

    * We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.

  • How much does shipping cost?

    Our shipping rates vary based on a few different factors, such as package dimensions, package weight, etc.

    To get a free shipping quotation, please use our Shipping Calculator. Multiple shipping options (and prices) may appear based on the information you enter. Please note that shipping costs will be charged based on the actual weight or dimensional weight, whichever is greater.

  • Do you charge storage fees?

    We will store your package(s) for free up to 30 days from the date of receipt.

    Effective from 1st June 2021, when your package exceeds the free storage period, there will be a $1 storage fee per package on a daily basis. The maximum storage period is 60 days and Delivered reserves the right to dispose of your package(s) after the deadline. You will receive an automated notification on your package stored in our warehouse. Please go to ‘My Page’ and make sure to arrange shipping before the deadline.

  • What are your return fees?

    We charge a $10 return handling fee for return packages that have prepaid return labels from the merchant.

    If you do not have a prepaid return label from the merchant we will have to create our own label and invoice you for the shipping cost.

  • How much does insurance cost?

    All carriers offer shipping insurance that covers the actual value of your package in case it gets damaged or lost. Below is the insurance fee charged by carriers. To be eligible for compensation by carrier, the actual value of items must be declared on the commercial invoice. Please note that an undervalued package is not eligible for full compensation provided by the carrier.

    If you would like to request insurance for your package or need an insurance quotation, please email us at [email protected] with your Suite number and Package number.

    DHL
    free insurance $2.00/kg (up to US$100)
    additional insurance will cost 15,000.00 KRW (~ US$13) or 1% of stated shipment value if higher

    FedEx
    free insurance $2.00/kg (up to US$100)
    additional insurance for items $100-$300, the rate is a flat fee of $2.10. Anything over $300 (and up to $50,000) is charged $0.70 per $100.

    Boxberry
    free insurance $30/kg (the total amount cannot exceed the declared value of the goods)
    additional insurance will cost 0.5% of the declared value of the goods

    Qxpress
    free insurance maximum compensation limit shall not exceed SGD300 (~ US$220)
    additional insurance will cost 1.0% of the declared value of the goods

    K-Post
    does not automatically include insurance
    additional insurance cost depends on which product we are shipping: some categories of products can’t be insured (please contact us at “[email protected]” and we will check the cost for you)

    If you have any questions, please email us at [email protected]. Thank you very much.

  • What are the fees for splitting a package?

    We charge $5.00 for each package that results from the split

    Click here for more information on splitting packages.

  • What are your Consolidation / Repackage fees?

    We’re always happy to repackage or consolidate packages at your request.

    Combining several packages into one box or repackaging your original box into a smaller box can help you save on shipping costs. You can request Consolidation / Repackage by referring to the below article. The service fee is US$3 per package in a Repackage / Consolidation.

  • How do I pay for my We Buy and Ship order?

    After we confirm your order details, we will change your order status from “Opened” to “Pending.”

    Once your order is Pending, navigate to the “We buy and ship” page, select the order(s) you want to pay for, and then click “Add to Cart.”

    how do i pay for my we buy and ship order delivered korea 1

    Go to your cart, select the package, and click the “Checkout” button.

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    Once the package is in Checkout, you can pay with PayPal, Payletter, use account credit, or a combination of the two.

  • How to pay with TransferWise or other international money transfer solutions?

    We accept using international money transfer solutions such as Transferwise, Transfez, Wirebarley and etc. for charging your Delivered account.

    Here’s an example of using Transferwise.

    TransferWise is a multi-currency account that allows sending money to over 60 countries worldwide. Using TransferWise will enable you to pay using your own currency via bank transfer, debit card, wire transfer, or other supported methods.

    Due to its use of the middle market exchange rates and its relatively small transfer fees, sending money with TransferWise can be a really good option to save money.

    How to use TransferWise for using We buy and ship service

    Step 1. You can create a TransferWise account here.
    Step 2. Log in to your account and select the “Send money” option.

    Step 3. Choose your preferred currency on the “You send” tab

    Note:
    The preferred currency is USD because this is the default currency used on Delivered. But you can also use other currencies. However, please note that the exchange rate will be applied for converting other currencies to Delivered credit.
    For using other currencies, your local bank may charge you an extra fee if you transfer the money in different currencies.

    how to pay with transferwise or other international money transfer solution delivered korea 2

    Step 4. On the “Recipient will get exactly” field, enter the KRW amount that you see when you proceed to the cart in your personal Delivered account.

    how to pay with transferwise or other international money transfer solution delivered korea 3

    Step 5. You may choose the payment method you wish. Please note that the fee amount varies depending on the method you use. Click continue.

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    Step 6. Choose the option (“Business” or “Personal”) that applies in your case and fill in your details.

    how to pay with transferwise or other international money transfer solution delivered korea 5

    Step 7. Please choose “Business or charity” as a recipient.

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    Step 8. Enter our bank details. You can use the below information on other international money transfer solutions. Please make sure to provide proof of your payment.

    Bank Details:

    Their Email: [email protected]
    Name of the business: Delivered Korea co., Ltd
    Bank name: SHINHAN BANK CENTUM FINANCIAL CENTER BRANCH
    Account number: 140-013-461852

    If you are required to enter the address, please enter the following address:

    Country: South Korea
    City: Busan
    Address: 811, 48 Centum Jungang-ro, Haeundae-gu, B102
    Postal code: 48059

    Step 9. Please choose “Pay for goods and services” as the reason for the transfer.

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    Step 10. Finally, please review the transfer details and click on “Confirm and continue”. You may enter your Suite number (optional) as the reference number.

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    Step 11. Choose your transfer type and confirm payment.

    how to pay with transferwise or other international money transfer solution delivered korea 9

    Step 12. Please let us know your Suite number and name, and the paid sum at [email protected].

    SUITE #:
    Name:

    Step 13. Once payment clears (usually within 48 hours), the sum will be credited to your account balance. As soon as you get the Credits, please go back to the cart and use them to pay.

    If you have any questions, feel free to contact us at [email protected].
    We are happy to help!

  • How do I pay with a combination of PayPal and account credits?

    You can pay with PayPal, use account credit, or a combination of the two. To pay with a combination of the two, please enter the sum you’d like to pay with credits and click “Pay with PayPal” button.

    You’ll be charged the difference between the original cost and the sum of credits you entered.

    how do i pay with a combination of paypal and account credits delivered korea 2
  • If you've shipped my package but I need to change the delivery address, how much does it cost?

    Most shipping couriers charge for a mid-delivery address change. If the courier does not have a fee, then we will not charge you for the address change. For an immediate address change, please contact us via support.

    **NOTE**
    If you need to change an address AFTER your package has shipped, please contact the support team ([email protected]) to check if the address change is available and any service fee is charged.

  • General

  • What is DELIVERED?

    We are dedicated to helping international shoppers have access to, and buy products from South Korea. We provide our customers with proxy buying service, as well as warehouse service, which allows our customers to shop at Korean online retailers who require a South Korean shipping address.

  • What payment methods do you accept?

    We currently accept payment through PayPal, Payletter through our website.

    If you are not able to proceed with the above payment methods, you can use international money transfer solutions such as WISE, Transfez, and Wirebarley. 

  • What is your We Buy and Ship service?

    If you have specific wish items from Korea in mind, we will be your personal shopper and purchase and ship them to you. Some Korean suppliers (retailers or manufacturers) will not let you buy their products without a Korean bank account (or a Korean account with payment companies like PayPal). In this case, we can purchase and process payment for your items on your behalf.

  • How do I use your We Buy and Ship service?

    1. Log into your account and click the “WE BUY ORDERS” tab and click ‘NEW ORDER’ button. 

    2. Fill out detailed information of the item you’d like to purchase so our purchasing team will know exactly what to order for you. Please note that you can add up to 5 items per same store or seller.

    3. Click “submit,” and we’ll get you the quotation you need to pay for.

    4. Once you confirm the quotation, please proceed with your payment.

    5. You will get a notification once your package is delivered to our warehouse.

    6. Please arrange shipping with your order.

  • Do you provide buying services from Bunjang or Jungonara?

    We provide personal shopper service from Bunjang. Please submit your buying request per each same seller. We can proceed with orders which accept payment using credit cards in order to secure our transaction with individual sellers.

  • Can you buy from an individual seller (i.e., reseller)?

    Yes, we can order from individual (re)sellers.

    However, please note that we can process transaction that accepts payment with a credit card only to ensure safe transactions with individual sellers.

  • If I'm ordering multiple items from the same website, do I submit individual orders?

    Yes! If you’re ordering multiple items from the same website please click the “Add Item (From The Same Store)” button. You can add up to 5 items on a single form.

  • Do you provide mobile number for using We Buy and Ship service?

    Yes, you can use our mobile phone number 010-3222-0388 for your orders.

  • How can I request refund for the items purchased using We Buy and Ship service?

    If you would like to return a package that has been ordered and delivered by DELIVERED, please contact [email protected] with your Suite number and Buy ID. Our support team will check if the items can be returned and get you a return quotation. Please note that return is available within 7~14 days from the date of receipt.

    There’s a US$10 Return handling fee and return shipping fee (if it is not covered by the supplier) for return arrangement.

  • Can I edit or cancel my We Buy and Ship order?

    You can’t edit your order, but if you wish to cancel it before you have paid, you can do so via the website.

    If we’ve already paid and ordered the products, you’ll have to wait until they get to our warehouse; then we can return the order.

  • Can DELIVERED receive mail/magazines as well?

    We receive mail with tracking number only. Please make sure to submit ‘My Incoming package form’ with your order details and tracking number. Without the required information, the processing time might be delayed.

    For further information about our fees and charges, please click here.

    Link to: How much does shipping cost?

  • Can I undervalue my order for customs?

    We do not undervalue your orders. Customs use the value to clear your goods and determine the duties and taxes. We are required to declare the value of prices paid for items accurately on the commercial invoice to ensure that your package arrives without serious troubles at customs.

    Undervaluation of goods is taken very seriously by the authorities and can result in a fine or your goods being seized. And if the customs authorities question the value you’ve provided, they may ask the receiver to provide proof of sale. So to avoid this delay, your carrier or broker will ask you for evidence of sales such as a contract or bank payment.

    Also, if your packages are lost or damaged during transit, you will be only get compensated based on the invoice value stated on the commercial invoice. Please note that Delivered does NOT take any responsibility for the issue that happened due to the below reasons.

    • Being charged for fine or taxes due to incorrectly provided invoice value
    • Package returned for not having paid duties and taxes which are determined by your local customs authorities (Return shipping fee, Reshipping fee, and any charged duties or taxes are not compensated by DELIVERED and your package cannot be released without all the fee paid)
    • Additional compensation for a full price of your items that are damaged or lost

    If you have any questions or encounter any issues related to your shipment, please contact us at [email protected] and we will do our best to assist you.

  • How do I write a recipient name for using You Buy, We Ship service?

    Please write your full name as a recipient name, and make sure to include your Suite number with your FREE Korean address.

  • Can I have a phone number for using You Buy, We Ship service?

    Yes, you can use 010-3222-0388 for the mobile number with your order.

  • What phone number should I use when placing an online order?

    Below is the phone & mobile phone number you can use when placing an online order.

    Phone: 051-742-7777
    Mobile: 010-3222-0388

    Thank you very much.

  • How do I refer a friend?
    how do i refer a friend delivered korea

    Click the Invite Your Friends button to learn how to invite people to use DELIVERED

    Read the Terms & Conditions before you invite your friends. By participating, you acknowledge that you have read and agree with all guidelines.

    Use My Referrals to monitor your referrals. You’ll be able to track who has signed up, who has shipped their first package, etc.

    You’ll also be able to re-invite anyone who hasn’t signed up yet!

  • What are your business hours?

    DELIVERED Business Hours: Monday-Friday, 9AM – 5PM GMT+9

    If you contact us over the weekend or national holiday, we will get back to you as soon as we can during our office hours. Likewise, if you have a package that is scheduled to be delivered – or if a carrier has attempted to deliver a package – over the weekend, it will be redelivered to us on the next business day.