How long does it take for processing We buy and ship order request?
We are trying to process general WE BUY AND SHIP requests within 24~36 business hours. Please kindly note that process might take longer(up to 1
Archives: FAQs
I’m trying to fill up the My Incoming Order form, but it says the tracking number already exists. What should I do?
In case your package arrives in our warehouse without My Incoming Order Form submitted, we will register the package to your Suite with the domestic
How can I find my Suite number?
Once you are signed up on Delivered, we will assign you a Suite number which can be used to receive your order in our warehouse.
What is your business hours?
DELIVERED Business Hours: Monday-Friday, 9AM – 5PM GMT+9 If you contact us over the weekends or national holiday, we will get back to you as
How do I refer a friend?
Click the Invite Your Friends button to learn how to invite people to use DELIVERED. Read the Terms & Conditions before you invite your friends. By participating, you acknowledge
What phone number should I use when placing an online order?
Below is the phone & mobile phone number you can use when placing an online order. Phone: 051-742-7777Mobile: 010-3222-0388 Thank you very much.
Can I have a phone number for using You Buy, We Ship service?
Yes, you can use 010-3222-0388 for the mobile number with your order.
How do I write a recipient name for using You Buy, We Ship service?
Please write your full name as a recipient name, and make sure to include your Suite number with your FREE Korean address.
Can I undervalue my order for customs?
We do not undervalue your orders. Customs use the value to clear your goods and determine the duties and taxes. We are required to declare
Can DELIVERED receive mail/envelope as well?
We recommend sending items in a normal parcel with a valid tracking number. Mails or envelopes are not delivered to our warehouse directly, but mostly
Can I edit or cancel my We Buy and Ship order?
You can’t edit your order, but if you wish to cancel it before you have paid, you can do so via the website. If we’ve
How can I request refund for the items purchased using We Buy and Ship service?
If you would like to return a package that has been ordered and delivered by DELIVERED, please contact [email protected] with your Suite number and Buy ID. Our