How do I request a photo service?

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We are glad to inform you that you are now able to request Photo service directly on your dashboard! Please refer to the below steps to request photos of your received packages.

The service fee is US$2/package. If you need detailed verification or photos for the bulk items in the box, service fee of $3/10 min. will be applied.

  1. Please select the ‘Request Photo’ icon on your dashboard to request a photo of your received package.

2. Click the ‘Request’ button to check your packages that are available for taking photos.

3. You will see the packages list that is 1) Received by DELIVERED but have no Incoming Order Form filled out yet and 2) All registered packages that are updated to ‘Received’ status in your Suite. Select a tracking number and click the ‘Request’ button.

Please note that photo service is NOT available for consolidated or repackaged packages.

4. Once your request has been successfully submitted, you will see the below pop-up message. It will take 1-2 business days for our warehouse team to upload the photos.

5. You can check your Photo request status anytime by clicking the Camera icon on the right top of your dashboard.

6. Once photos are uploaded, you can check and download the photos by clicking the ‘View’ button.

If you have any questions using the Photo service, please contact our customer support team.

Thank you very much.

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