I'm trying to fill out the My Incoming Order form, but it says the tracking number already exists. What should I do?

In case your package arrives in our warehouse without a “My Incoming Order Form” submitted, we will register the package to your Suite with the domestic tracking number of your package. If the package already exists in your Suite, you will not be able to submit the form with the same tracking number.

Please go to “You Buy Orders” and provide the order details by clicking the “Please submit required info” button next to the corresponding tracking number, and the package will automatically be received and appear on “My Packages“.