I’m trying to fill up the My Incoming Order form, but it says the tracking number already exists. What should I do?

In case your package arrives in our warehouse without My Incoming Order Form submitted, we will register the package to your Suite with the domestic tracking number of your package. If the package already exists in your Suite, you will not be able to submit the form with the same tracking number.

Please go to YOU BUY ORDERS and provide the order detail by clicking ‘Please submit required info‘ button next to the corresponding tracking number, and the package will be automatically received and appear on My packages .

If you are still unable to check your package on YOU BUY ORDERS, please contact our support team.