How can I request Split service?

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If you would like to separate your items, we can split your original package into multiple packages for you to arrange shipping separately. We charge a US$5 Split service fee for each package. Click here to submit the Split Request Form.


  • Split service will take 3-5 business days
  • We accept only simple separation requests such as dividing quantities of items in the box. Discarding free inserts like photo cards from the sealed item is currently not supported.
  • Please provide us a detailed instructions with a picture and the exact name of each item to ensure that we split the correct items.
  • Once the split is completed, the package CANNOT be reopened since the package will be sent to the loading area.

If there’s anything that needs to be verified, our support team will get in touch with you via email.

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