What happens when my package is returned back to the shipper?

If a package could not be delivered for any reason (wrong address, undelivered, customs clearance failed, etc.), the package would be sent back to the sender’s address or disposed at the carrier’s local facility according to the carrier’s policy. We will reach out to you if we are notified from the carrier, but please note that we will not be able to take responsibility for the packages that are disposed or returned if reasonable measures are not taken from you by deadline specified by local carrier or in a timely manner.

In the event of return, shipping fee will not be covered by us and customer will be charged below cost, and DELIVERED has no control over any cost related to return shipping.

  • Return shipping fee
  • Duty and tax charged by local customs and import tax (if there’s any)
  • Reshipping fee

If you need any assistance related to shipping, please contact [email protected] and we will be glad to assist you.