SM Town & Store

Go to “WE BUY ORDERS” and submit your buying request by clicking the “NEW ORDERS” button.

1. Provide the store name and URL of the product webpage.
2. Provide the item description and details, as well as the quantity, option, or size you want to purchase.
3. You can attach the screenshot of the product you would like to buy and leave additional information to help us identify and purchase the item you seek. If you are unsure about anything, please attach a screenshot of the webpage.
4. Click the “ADD ITEM” button to add another item to purchase in the same store.

*Important

• Please provide the item information in English. 
• Please specify an option of product you will buy if it has any.
• Up to 5 items from the same store/seller can be added to the “WE BUY AND SHIP” form.

1. You will see the above pop-up if your order has been successfully completed.

2. Go to the “WE BUY ORDERS” tab and click the arrow to view the order details.

3. If there are any changes you wish to make, click the EDIT button. 

*Important

• Once you submit your order, DELIVERED will update you with an order quotation, and your order status will change to PENDING.
• Changing order details is impossible when your order status changes to ORDERED.

1. If your order status changes to “PENDING“, you can now pay for your order. Check the price of the product(s) you requested us to purchase, the domestic shipping fee if any, and any service charges incurred to process your request.
2. Click the checkbox of the order you want to pay and click the “ADD TO CART” button.

1. Click the checkbox for the product you want to make payment for, and then click the “CHECKOUT” button at the bottom. 

2. Payments can be made using a credit card, debit card, PayPal, and Delivered’s balance. Please check if the payment amount is correct again and press “OK“.

Once your payment is received, DELIVERED will place your order if the requested product is available when processing your order. Your order will be processed within 12 to 24 business hours from when your payment was completed. Once your order has been placed, your order status will be changed to “ORDERED“.

Note:

• Purchasing and shipping to our Korean warehouse usually take 3 to 4 business days.
• When your order arrives in our warehouse, you will receive an automated email stating that a package has been received at your Suite.

1. When your package status changes to “RECEIVED“, it means your order has arrived at your Suite. Go to “MY PACKAGES” and click the arrow below to view the order details.

2. Clicking on the checkbox for the item you wish to ship will activate the “ADD TO CART” button on the right. Click the button and press “OK“.

3. Select the shipping address you want to ship (adding and changing the shipping address is available at “MY ACCOUNT SETTING“. Next, select the desired delivery option. Then click the “CHECKOUT” button.

4. Payments can be made using a credit card, debit card, PayPal, and Delivered’s balance. Please check if the payment amount is correct again and press “OK“.

Your delivery request was completed successfully. The delivery period may vary depending on your destination country and the selected delivery option. You will receive a notification email including the tracking number when the package ships from our warehouse.