- What is DK Money and DK point
What is DK Money and DK point
DK points
DK point is considered as a mall credit. This can be earned by all sorts of point giving event held by Delivered Korea or even by joining our website. For example, you can earn DK point by:
- Joining “Delivered Korea”: 2 DK points.
- Review events: 2 to 5 DK points
DK money
DK money is considered as “Money” since this will be top-up with your actual payment. So, if you want to top-up your DK money, you can directly make payment from our website or TransferWise. Please check on “how to charge your DK money” from the LINK .
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - How can I redeem my DK point coupon code?
How can I redeem my DK Point coupon code?
Home > FAQs > How can I redeem my DK Point coupon code?
Here are step-by-step instructions to redeem your coupon code:
- Start by logging in to your account.
- Once you're logged in, navigate to the ACCOUNT BALANCE tab.
- From there, select the DK DK POINT tab.
- Enter the unique EVENT CODE you received and hit the Submit button.
It's important to note that every coupon code has its own validity date and must be registered before the deadline. Make sure to check the expiration date of your coupon code and register it before it's too late.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - How can I find my Suite number?
How can I find my Suite number?
Home > FAQs > How can I find my Suite number?
Once you are signed up on Delivered, we will assign you a Suite number which can be used to receive your order in our warehouse. Please log in to Delivered and you can find your Suite number at the very top of the Dashboard.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - Can I start using my Korean address immediately after I sign up?
Can I start using my Korean address immediately after I sign up?
Home > FAQs > Can I start using my Korean address immediately after I sign up?
Yes, once you are signed up, it's ready to use!
Please ensure that all of your shipments include your complete Delivered Korea address information and your suite number.
NOTE!
Forgetting to include your suite number will delay processing time.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - How do I sign up?
How do I sign up?
Home > FAQs > How do I sign up?
To sign up, click on the SIGN UP button in the upper right-hand corner of the page. After you sign up, you will be assigned your own Suite number which can be used for your incoming order.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - How do I log in to my account?
- How do I change my account information?
How do I change my account information?
Home > FAQs > How do I change my account information?
After you've signed in to Delivered Korea, click on the ACCOUNT SETTINGS button. From there you can change your password, shipping address, phone number, etc.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - How do I change or recover my password?
How do I change or recover my password?
Home > FAQs > How do I change or recover my password?
If you're logged in to Delivered Korea, please go to ACCOUNT SETTINGS - MY ACCOUNT to change your password.
From there, scroll down until you see the Security Settings section. You will be able to change your password and/or security question and answer by clicking the relevant button.
If you forgot your password, go to www.delivered.co.kr and click "login" on the upper right part of the page. Then, click the "Forgot password?" link.
Once the page loads, just enter the email address associated with your DELIVERED account, and you will receive an email with a link to reset your password.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - How can I register my shipping address?
How can I register my shipping address?
Home > FAQs > How can I register my shipping address?
Please go to ACCOUNT SETTINGS - MY ADDRESS - ADD NEW ADDRESS. You will be able to register multiple addresses on that page.
Nickname: This will not be on your shipping label, but used for your reference only. You can manage your multiple shipping addresses simply with Nicknames.
Address: Please make sure to provide the correct shipping address. Delivered Korea will not be responsible for any shipping issue resulting from the incorrect address provided by you.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - How will Delivered Korea know a package is mine?
How will Delivered Korea know a package is mine?
Home > FAQs > How will Delivered Korea know a package is mine?
As soon as you register, we'll assign you a Suite number which can be found at the very top of the DASHBOARD. When you ship a package to Delivered Korea, please make sure to include your Suite number along with your name and address. Without a Suite number, we will not be able to receive your package in a timely manner.
Your Full Name
3F, 227-1 Sinseon-ro, Nam-gu, Busan,
Suite ##### (ZIP 48553)
Tel. 051-742-7777 Cell. 010-3222-0388Once we process your package, you'll receive an automated email letting you know the package has arrived.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up
FAQs
Home > Frequently Asked Questions
Account Info.
Shipping
- How long will it take for my package to reach me?
How long will it take for my package to reach me?
Home > FAQs > How long will it take for my package to reach me?
The availability of shipping options and delivery time depend upon your package's dimensions, weight, and destination country.
- FedEx Priority: 2 - 4 business days
- FedEx Economy: 3 - 8 business days
- K-Packet: 2 - 3 weeks (3 - 4 weeks due to COVID-19)
- EMS: 5 - 7 days (2 - 3 weeks due to COVID-19)
NOTE!
We are not responsible for shipping delays caused by customs or the carrier. However, if you are experiencing issues, please contact our customer support team and we will do our best to communicate with them.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - Can Delivered Korea ship to multiple locations?
Can Delivered Korea ship to multiple locations?
Home > FAQs > Can Delivered Korea ship to multiple locations?
Yes, you can add as many shipping addresses as you'd like and assign shipping addresses for each of your packages.
To add another ship-to address to your account, please go to the ACCOUNT SETTINGS - MY ADDRESS tab. From there, click the ADD NEW ADDRESS button to add your shipping address.
A box will appear where you can enter your new address information. Once you have entered the information, click "SAVE."
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - What is meant by "Dimensional Weight"?
What is meant by "Dimensional Weight"?
Home > FAQs > What is meant by dimensional weight?
Carriers take both the size and weight of your package into consideration when determining the shipping cost. The weight of the package is important, but sometimes the amount of space the package takes up on the truck or plane is given even more consideration.
Dimensional or volumetric weight is a method of measurement calculated using the dimensions (length x width x height) of the package. Shipping cost is based on the greater of the actual weight or dimensional weight.
The formula for calculating the dimensional weight of a package shipped internationally is:
(Length x Width x Height) / Dimensional Factor (provided by a carrier) = Dimensional Weight
You can minimize the dimensional weight by requesting Repackage or Consolidation.
Related Article: What is the difference between Consolidation and Repack, and how do I request one?
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - I cannot select a shipping address for my package.
I cannot select a shipping address for my package
Home > FAQs > I cannot select a shipping address for my package
If you have not registered your shipping address in your ACCOUNT SETTINGS yet, you won't be able to select the shipping address at the checkout stage for the shipping arrangement.
Please go to the ACCOUNT SETTINGS -MY ADDRESS tab. You will be able to add multiple shipping addresses by clicking the "ADD NEW ADDRESS" button.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - Are there any items that are restricted from international shipping?
Are there any items that are restricted from international shipping?
Home > FAQs > Are there any items that are restricted from international shipping?
Delivered Korea does NOT ship any of the following items for security reasons.
- Art, antiques, precious stones, and precious metals
- Money, coins, debit cards, credit cards, SIM cards, securities, and valuable documents such as passports
- Products that can spoil
- Breakable products
- Food products unless they have been packed well and shipped unconditioned
- Plants
- Dangerous goods (chemicals, paint, batteries, perfume, etc.). Under certain conditions, some dangerous goods may be shipped in limited quantities.
Please refer to our page with guidance for Prohibited Items. For more information contact our customer support team.
Join & Get $2 DK Points
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Sign Up - Will I have to pay customs duties and taxes?
Will I have to pay customs duties and taxes?
Home > FAQs > Will I have to pay customs duties and taxes?
The shipping fee does NOT include duty & taxes. The recipient will be responsible for duty and taxes levied by the country you are shipping to, and we do not have control over the customs charges in your country.
Note!
Please note that the original shipping fee will not be covered, and there will be a return shipping fee as well as duties and taxes for the packages that are returned due to customs clearance failure.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - What shipping options and carriers can I choose from?
What shipping options and carriers can I choose from?
Home > FAQs > What shipping options and carriers can I choose from?
We currently offer below carrier options for shipping your packages:
- K-Packet: available up to 2kg only
- EMS
- FedEx Priority
- Aramex
We are trying our best to expand our shipping services. We will keep you updated when new shipping services are added to Delivered Korea. To get a free shipping quotation, please visit our Shipping Calculator.
Note!
The shipping options will vary depending on the weight, size, and destination of your package.
Join & Get $2 DK Points
Sign up today and get $2 off on your next international shipment!
Sign Up - My package shipped, but the tracking information hasn't been updated. What's wrong?
My package shipped, but the tracking information hasn't been updated. What's wrong?
Home > FAQs > My package shipped, but the tracking information hasn't been updated. What's wrong?
A package's tracking information isn't always updated right away. Please allow up to 48 hours after your package ships.
If you don't see an update after the above time frame, feel free to contact us. We'll be happy to look into it for you!
