You Buy, We Ship

How to input Korean address in Weverse Shop

1. Enter ‘신선로 227-1’ in the Address1 field in order to lookup for the zip code and detailed address.
2. Enter ‘3층, Suite #####’ in the Address2 field. You can find your Suite number on the DASHBOARD after logged in on Delivered.
3. Check your complete address at the checkout stage.
4. Please wait for the updates with your domestic tracking number from Weverse.

How to input the Korean address in general online shops. (Gmarket)

1. Enter your Korean address with your Suite number when you place an order on Korean online store. You can find your Suite number on the DASHBOARD after logged in on Delivered.
2. Please wait for the updates with your domestic tracking number from the seller. If you did not receive tracking updates, please get in touch with the seller to get the tracking information.

NOTE

• Please note that orders without Suite number might cause delay when receiving your order. We do not take responsibility for the delay caused by lack of information provided with your order.
• If you didn’t enter your Suite number with your Korean address, please contact our support team at support@delivered.co.kr so we can confirm receipt of your package with our warehouse team.

1. Click “YOU BUY ORDERS” on the top.
2. Click the “MY INCOMING ORDER FORM” button to fill out your order information.

1. Write the order details, including the domestic tracking number.
2. Provide the item price and quantity that you purchased.
3. Attach a screenshot that shows the value of the goods at the time of purchase to avoid issues with customs clearance.

*Important

• Item details must be written in English.
• Item information should be provided in detail, including item type, brand, and name.
• Item information on the Incoming Order Form will be used for generating a Commercial Invoice on the system.
• If you do not know the domestic tracking number of your incoming package, our warehouse team will create an “Incoming Order Form” on your behalf after your package arrives at our warehouse. Please note that a suite number should exist on your package. Once your parcel has arrived, you will get a notification email informing you that your package has arrived.

1. If your Incoming Order Form has been successfully submitted, you will see the above pop-up.

NOTE

For the packages registered by our warehouse team, you will need to provide the item information by going to “YOU BUY ORDERS” and clicking the “Please submit required info” button. Your package will automatically be “RECEIVED” and appear on “MY PACKAGES“.

2. Go back to the “YOU BUY ORDERS” page, and click the arrow to view the order details.

1. When your package arrives in our warehouse, your package status will change to “RECEIVED” as above.
2. Click on “MY PACKAGES” to arrange shipping or request warehousing services such as consolidating and repackaging your package(s).

1. Go to “MY PACKAGES” and click the right arrow to see the details of the product you purchased, and then click the checkbox on the left to move it to the cart.

2. Select the shipping address you want to ship – adding and changing the shipping address is available at “MY ACCOUNT SETTING“. Next, select the desired delivery option. Then click the “CHECKOUT” button.

3. Payments can be made using a credit card, debit card, PayPal, and Delivered’s balance. Please ensure the payment amount is correct again and press “OK“.

Note:
The delivery period may vary depending on your destination country and the selected delivery option. Also, we will send you the notification email, including the tracking number, when the package ships from our warehouse.