SUPPORT

SUPPORT

FAQ

How much does shipping cost?

Our shipping rates vary based on a few different factors, such as package dimensions, package weight, etc.

To get a free shipping quotation, please use our Shipping Calculator. Multiple shipping options (and prices) may appear based on the information you enter. Please note that shipping cost will be charged based on the actual weight or dimensional weight, whichever greater.

Link to: What Is Meant by “Dimensional Weight?

What is your service fee?

WE BUY AND SHIP
  • Handling Fee:
    US$5 flat per order
    (up to 5 items from the same store)
  • Payment Processing Fee:
    (Credit card, Online payment gateway)
    5% of the item price, plus the domestic shipping cost (if applicable)
YOU BUY AND SHIP
(FREE Korean address)
  • Shipment Price
  • Receiving Fee (optional):
    Free WITH “You Buy, We Ship Form” submitted
    US $5 WITHOUT “You Buy, We Ship Form” submitted
  • Consolidation or Repack fee (optional):
    $2 per package if you request
Below are some services we provide that do incur fees.
  • Returns: US$10 return handling fee per package (for packages with prepaid return labels)
  • Contents verification (Quantity, Inserts, etc): $2/package
  • Photo Request: US$2.00 per photo
  • Consolidation/Repack: US$2 per package
  • Split Package: US$5.00 per package
  • FREE storage period: 1 month FREE from the date of receipt. US$10 per package monthly after 1-month free use. (Unknown packages without any notice will be disposed of after the FREE storage period. Therefore, please make sure to submit ‘You Buy, We Ship Form’ before your package arrives in our warehouse)
  • Scanned copies of invoices or other documents: US$2 per package
  • We reserve the right to change our fee structure in the future. We may add a premium, paid services as our business grows based on customer demand.

Should I notify DELIVERED of any incoming packages?

Please make sure to submit ‘You Buy and Ship form’ before your package arrives in our warehouse.

Packages received without prior notice will be charged $5/package service fee, and unknown packages without prior will be disposed of after 1month of free storage period according to our policy.

We do not take any responsibility for the disposal of your packages.

Search All FAQs

FAQ

How much does shipping cost?

Our shipping rates vary based on a few different factors, such as package dimensions, package weight, etc.

To get a free shipping quotation, please use our Shipping Calculator. Multiple shipping options (and prices) may appear based on the information you enter. Please note that shipping cost will be charged based on the actual weight or dimensional weight, whichever greater.

Link to: What Is Meant by “Dimensional Weight?

What is your service fee?

WE BUY AND SHIP

  • Handling Fee:
    US$5 flat per order (up to 5 items from the same store)
  • Payment Processing Fee:
    (Credit card, Online payment gateway)
    5% of the item price, plus the domestic shipping cost (if applicable)

YOU BUY AND SHIP
(FREE Korean address)

  • Shipment Price
  • Receiving Fee (optional):
    Free WITH “You Buy, We Ship Form” submitted
    US $5 WITHOUT “You Buy, We Ship Form” submitted
  • Consolidation or Repack fee (optional):
    $2 per package if you request

Below are some services we provide that do incur fees.

  • Returns: US$10 return handling fee per package (for packages with prepaid return labels)
  • Contents verification (Quantity, Inserts, etc): $2/package
  • Photo Request: US$2.00 per photo
  • Consolidation/Repack: US$2 per package
  • Split Package: US$5.00 per package
  • FREE storage period: 1 month FREE from the date of receipt. US$10 per package monthly after 1-month free use. (Unknown packages without any notice will be disposed of after the FREE storage period. Therefore, please make sure to submit ‘You Buy, We Ship Form’ before your package arrives in our warehouse)
  • Scanned copies of invoices or other documents: US$2 per package

* We reserve the right to change our fee structure in the future. We may add a premium, paid services as our business grows based on customer demand.

Should I notify DELIVERED of any incoming packages?

Please make sure to submit ‘You Buy and Ship form’ before your package arrives in our warehouse.

Packages received without prior notice will be charged $5/package service fee, and unknown packages without prior will be disposed of after 1month of free storage period according to our policy.

We do not take any responsibility for the disposal of your packages.

Over 50 items of the same product per order?

Over 50 items of the same product per order?

Learn about our services for high volume shippers and request a custom quote.
We will try get the best deal for you!

Learn about our services for high volume shippers and request a custom quote.
We will try get the best deal for you!

Contact Sales

Return / Exchange

If you would like to return a package that has been delivered to us, please contact the merchant and request a pre-paid return label.

Request Return

Split A Package

You can split a package into two or more packages. Simply fill out a request form and any specific instructions on how you would like the products split.

Request Split Package

Insurance

If your package arrives to you damaged, broken, missing any items – or doesn’t arrive at all – please fill out this form to file a claim with DELIVERED.

Request Insurance

CONTACT US

If you have any other requests, Please contact us.
We will be in touch within 1~2 business days.

CONTACT US

If you have any other requests, Please contact us. We will be in touch within 1~2 business days.

Working hours
Mon – Fri, 9am – 6pm GMT+9
CS Center
+82-051-742-7777
Email
support@delivered.co.kr