We do not undervalue your orders. Customs use the value to clear your goods and determine the duties and taxes. We are required to declare the value of prices paid for items accurately on the commercial invoice to ensure that your package arrives without serious troubles at customs.
Undervaluation of goods is taken very seriously by the authorities and can result in a fine or your goods being seized. And if the customs authorities question the value you’ve provided, they may ask the receiver to provide proof of sale. So to avoid this delay, your carrier or broker will ask you for evidence of sales such as a contract or bank payment.
Also, if your packages are lost or damaged during transit, you will be only get compensated based on the invoice value stated on the commercial invoice. Please note that Delivered does NOT take any responsibility for the issue that happened due to the below reasons.
- Being charged for fine or taxes due to incorrectly provided invoice value
- Package returned for not having paid duties and taxes which are determined by your local customs authorities (Shipping fee is not covered by DELIVERED, and return shipping fee and duties and taxes will be charged to release your package)
- Additional compensation for a full price of your items that are damaged or lost
If you have any questions or encounter any issues related to your shipment, please contact us at support@delivered.co.kr and we will do our best to assist you.
