FAQs

Home > Frequently Asked Questions

Account Info.

  • How can I find my Suite number?

    Once you are signed up on Delivered, we will assign you a Suite number which can be used to receive your order in our warehouse. Please log-in to Delivered and you can find your Suite number on the very top of the Dashboard.

  • Can I start using my Korean address immediately after I sign up?

    Yes, once you are signed up, it’s ready to use!

    Please ensure that all of your shipments include your complete DELIVERED address information and your suite number.

    **NOTE**

    Forgetting to include your suite number will delay processing time.

  • How do I sign up?

    To sign up, click on the Sign Up button in the upper right-hand corner of the page. After you sign up, you will be assigned with your own Suite number which can be used for your incoming order.

  • How do I log in to my account?

    Click the “Login” button in the upper right-hand corner of the website.

  • How do I change my account information?

    After you’ve signed in to DELIVERED, click on the ACCOUNT SETTINGS button. From there you can change your password, shipping address, phone number, and etc.

  • How do I change or recover my password?

    If you’re logged in to DELIVERED, please go to ACCOUNT SETTINGSMy Account to change your password.

    From there, scroll down until you see the Security Settings section. You will be able to change your password and/or security question and answer by clicking the relevant button.

    If you forgot your password, go to delivered.co.kr and click “login” on the upper right part of the page. Then, click the “Forgot password?” link.

    Once the page loads, just enter the email address associated with your DELIVERED account, and you will receive an email with a link to reset your password.

  • How can I register my shipping address?

    Please go to Accounting Settings – My AddressAdd new address. You will be able to register multiple addresses on that page. 

    Nickname: This will not be on your shipping label, but used for your reference only. You can manage your multiple shipping addresses simply with Nicknames.

    Address: Please make sure to provide a correct shipping address. DELIVERED will not be responsible for any shipping issue resulting from incorrect address provided from you.

  • How will DELIVERED know a package is mine?

    As soon as you register, we’ll assign you a Suite number which can be found on the very top of the Dashboard. When you ship a package to DELIVERED, please make sure to include your Suite number along with your name and address. Without Suite number, we will not be able to receive your package in a timely manner.

    Your Full Name
    Busan Design Center Centum Dong-ro 57, #B102
    Suite A####
    Haeundae-gu, Busan city
    South Korea, 48059

    Once we process your package, you’ll receive an automated email letting you know the package has arrived.

  • Shipping

  • How long will it take for my package to reach me?

    The availability of shipping options and delivery time depend upon your package’s dimensions, weight, and destination country.

    • FedEx Priority: 2 – 4 business days
    • FedEx Economy: 3 – 8 business days
    • K-Packet: 2 – 3 weeks (3 – 4 weeks due to COVID-19)
    • EMS: 5 – 7 days (2 – 3 weeks due to COVID-19)

    **NOTE**

    We are not responsible for shipping delays caused by customs or the carrier. However, if you are experiencing issues, please contact our support team and we will do our best to communicate with them.

  • Can DELIVERED ship to multiple locations?

    Yes, you can add as many shipping addresses as you’d like and assign shipping address for each your packages respectively.

    To add another ship-to address to your account, please go to Account SettingsMy Address tab. From there, click the Add New Address button to add your shipping address.

    A box will appear where you can enter your new address information. Once you have entered the information, click “Save.”

  • What is meant by "Dimensional Weight"?

    Carriers take both the size and weight of your package into consideration when determining the shipping cost. The weight of the package is important, but sometimes the amount of space the package takes up on the truck or plane is given even more consideration.

    Dimensional, or volumetric weight is a method of measurement calculated using the dimensions (length x width x height) of the package. Shipping cost is based on the greater of the actual weight or dimensional weight.

    The formula for calculating the dimensional weight of a package shipped internationally is:

    (Length x Width x Height) / Dimensional Factor (provided by a carrier) = Dimensional Weight

    You can minimize the dimensional weight by requesting Repackage or Consolidation.

    *Related Article: What is the difference between Consolidation and Repack, and how do I request one?

  • I cannot select shipping address for my package.

    If you have not registered your shipping address in your Account Setting yet, you won’t be able to select shipping address at the checkout stage for shipping arrangement.

    Please go to ACOUNT SETTINGSMy Address tab. You will be able to add multiple shipping addresses by clicking “ADD NEW ADDRESS” button. 

  • Are there any items that are restricted from international shipping?

    Delivered does NOT ship any of the following items for security reasons.

    • Art, antiques, and precious stones, and precious metals
    • Money, coins, debit cards, and credit cards, SIM cards, securities, and valuable documents such as passports
    • Products that can spoil
    • Breakable products
    • Food products unless they have been packed well and shipped unconditioned
    • Plants
    • Dangerous goods (chemicals, paint, batteries, perfume, etc.). Under certain conditions, some dangerous goods may be shipped in limited quantities.

    Please refer to our page with guidance for PROHIBITED ITEMS. For more information contact the support team at [email protected].

  • Will I have to pay customs duties and taxes?

    The shipping fee does NOT include duty & taxes. The recipient will be responsible for duty and taxes levied by the country you are shipping to, and we do not have control over the customs charges in your country. 

    Note!

    Please note that original shipping fee will not be covered, and there will be return shipping fee as well as duties and taxes for the packages that are returned due to customs clearance failed.

  • What shipping options and carriers can I choose from?

    We currently offer below carrier options for shipping your packages:

    • K-Packet: available up to 2kg only
    • EMS
    • FedEx Priority
    • Aramex

    We are trying our best to expand our shipping services. We will keep you updated when new shipping services are added on Delivered. To get a free shipping quotation, please visit our Shipping calculator.

    Note!

    * The shipping options will vary depending on the weight, size, and destination of your package.
    * Please note that there’s currently shipping delay and countries restriction due to COVID-19.

  • My package shipped, but the tracking information hasn't been updated. What's wrong?

    A package’s tracking information isn’t always updated right away. Please allow up to 48 hours after your package ships.

    If you don’t see an update after above time frame, feel free to contact us. We’ll be happy to look into it for you!

  • My package has been returned to DELIVERED. How can I have it reshipped?

    The package can be returned to the shipper for several reasons.

    1. The address or contact information was incorrect.
    2. Customs clearance failed.
    3. Duties and taxes were not paid in a timely manner by the recipient.


    It is a customer’s responsibility to provide an accurate address and clear customs in a timely manner. DELIVERED does not take responsibility for the package returned due to the above reasons.

    EMS does not charge for the return shipping fees, however other carriers such as FedEx, DHL, and UPS charge return shipping fees as well as duties and taxes. Please note that your package can be released only after return and reshipping fee as well as duties and taxes charged on your shipment are completely paid. If you need our assistnace please contact our support team at [email protected].

  • What happens when my package is returned back to the shipper?

    If a package could not be delivered for any reason (wrong address, undelivered, customs clearance failed, etc.), the package would be sent back to the sender’s address or disposed at the carrier’s local facility according to the carrier’s policy. We will reach out to you if we are notified from the carrier, but please note that we will not be able to take responsibility for the packages that are disposed or returned if reasonable measures are not taken from you by deadline specified by local carrier or in a timely manner.

    In the event of return, shipping fee will not be covered by us and customer will be charged below cost, and DELIVERED has no control over any cost related to return shipping.

    • Return shipping fee
    • Duty and tax charged by local customs and import tax (if there’s any)
    • Reshipping fee

    If you need any assistance related to shipping, please contact [email protected] and we will be glad to assist you.

  • My package is lost, damaged, or missing items. What should I do?

    If your package arrives damaged or missing items, please make sure to keep all packing materials for investigation by Delivered and shipping carrier. Please file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.

    If you need our assistance, please send Delivered below information:

    1. A copy of your registered claim
    2. Name, Email address, Suite number
    3. PKG ID
    4. Reason for claim
    5. Picture of damaged items
    6. Picture of outer and inner packaging
    7. Picture of the shipping label
    8. A detailed list of all damaged or missing items (including item numbers).
    9. If your items are damaged, please keep the original package box with you until the claim is closed.

    Upon receiving the above information, we can request an investigation to the carrier for compensation procedure.

    Please make sure to contact the local carrier within their allowed period for filing a claim:

    1. FedEx: up to 21 days from the shipment date
    2. UPS: up to 14 days from the shipment date
    3. EMS: up to 4 months from the date of dispatch

    Note!

    Please note that compensation amount will be decided based on the total item value indicated on the commercial invoice. The item value will be automatically

  • How do I find my tracking number?

    Once your package is shipped out, you will receive a shipping confirmation email.
    This message will include your tracking number, linked to the carrier you chose:

    You can also find your tracking number at the bottom of your package details by checking the My Packages .

  • Can I request a domestic shipping arrangement?

    If you would like to arrange domestic shipping, please reach out to our Delivered support team ([email protected]) with the below information to get a shipping quotation. Please note that Handling fee of will be charged per package.

    – Suite number
    – PKG ID
    – Recipient name
    – Recipient address
    – Recipient contact information

    Since our DELIVERED system does not allow payment for domestic shipping methods, we will proceed with payment through PayPal once you confirm our quotation.

  • Does customs clearance cause shipping delays?

    Yes, customs process normally runs smoothly. However, if you experience shipping delay, please first try contacting the carrier to check on your pakcage status.

    Contact Links:

    K-Post
    FedEx
    Aramex

    Shipping delays vary on a case-by-case basis. If we receive any information regarding your package’s customs activity, we will be sure to notify you right away. If you have any questions that you think we could help with contact us via Customer support!

  • Can you ship medications or dietary supplements?

    We cannot ship prescription medications or non-FDA-approved medications (most dietary supplements are not FDA approved). Please refer to our Prohibited Items list.

    can you ship medications or dietary supplements delivered korea

  • Handling Packages

  • Should I notify DELIVERED of any incoming packages?

    We are happy to announce that from 1st Oct, DELIVERED will not charge the US$5 receiving fee for a late submission of My Incoming Order Form.

    Once your package is delivered without the Incoming Order Form submitted, we will create it on your behalf, and you will get a notification email informing that your order has arrived. You can fill out the details of your order by going to “You Buy Orders” and click “Please submit required info” button next to the corresponding domestic tracking number.

    *Related Article: How do I submit My Incoming Order Form if it has been already created by Delivered?

  • My package was delivered to the warehouse. Why can't I see it on my Dashboard?

    It usually takes 12~24 business hours to process your package, but processing time might be delayed depending on our daily packages volume. As soon as your package is received and registered to your Suite, you will get an automated email.

  • How long is the maximum storage period?

    We provide FREE storage period of 30 days from the date your package has received. After your package exceeds 30 days, there will be a US $1 storage fee per package on a daily basis. If your packages are consolidated but the storage period of sub-packages exceeds the FREE storage period, storage fee will be still applied per each sub-package.

    The maximum storage period is 60 days and Delivered reserves the right to dispose of your package(s) after the deadline. You will receive an automated notification on your package stored in our warehouse. Or you can find the expiration date under the package details on My Packages .

  • How can I request optional packing service?

    We are glad to announce that we’ve now added a new feature enabling you to request below optional packing services directly on your dashboard.

    How to request optional packing service during Consolidation / Repackage request:

    1. Go to My packages after log-in to your Delivered account.

    2. Select package(s) to be consolidated/repackaged and click ‘Consolidation’ or ‘Repackage’.

    For Consolidation
    For Repackage

    3. On your PC, click “+” icon next to the selected package to display optional packing services available to choose from. On mobile version, select ‘OPTION PRICE LIST’ at the bottom and then “+” icon next to the selected package.

    4. Select optional packing service(s) you would like to request from the drop-down menu (multiple options are available).

    • Bubble wrap
    • Vacuum pack
    • Plastic box
    • B2B packing : By selecting this option, Delivered-branded sticker and name card will be removed from your package.

    5. Click “Submit”

    6. You will receive a notification email once your request has been completed. Please estimate 12~24 business hours for your request to be processed.

    Note!

    Please note that once Consolidation or Repackage has been done, it cannot be undone since the package will be transferred  to the loading area for being ready to be shipped.  If you need our assistance, please contact our support team at [email protected]

  • What is the difference between Consolidation and Repackage, and how do I request one?

    Consolidation: We take items out from the original outer boxes and combine them into one box. This will mostly minimize the dimensional weight of your package and cuts down shipping costs. If packages don’t fit into one box, we will try to divide them into multiple boxes.

    1. How to request Consolidation:

    Repackage: Please select one package you would like to repackage items in a smaller sized box or bubble mailer. The request will go to the warehouse, where the packers will use their best judgement on the best way to pack pack your items into a smaller box or a bubble-mailer.

    2. How to request Repackage:

    Once packages have been consolidated or repackaged, you CANNOT reopen it to add more packages later since package will be transferred to loading area for being ready to be shipped out. If you need any assistance, please contact our support team at [email protected]

  • What are the benefits of Consolidation and Repackage?

    Since shipping costs are calculated based on the greater of actual weight or dimensional weight, consolidating your packages will cut shipping cost by combining multiple packages into a single package.

    When Consolidation is requested, we take all items out from the outer package box and combine them into one box to minimize the dimensional weight of your package.

    Repackaging an original single box to a smaller box may also reduce your shipping cost. For example, the merchant might send a product in a shipping box that is much bigger than it needs to be. Putting the product in a smaller box is likely to lower the shipping cost.

  • How do I request a photo or contents verification service?

    You can request a photo or contents verification service by writing an email with PKG ID to our support team at [email protected].

    The service fee is US$2/package. If you need detailed verification or photos for the bulk items in the box, service fee of $3/10 min. will be applied.

  • How does Delivered know that package is mine if I haven't submitted My Incoming Order form?

    If your package is delivered to our warehouse without My Incoming Order Form submitted, we will create it on your behalf and you will get a notification email informing that your package has arrived.

    Please go to YOU BUY ORDERS and provide the order detail by clicking ‘Please submit required info‘ button, and your package will be automatically received and appear on My packages .

  • What is Split service?

    If you would like to separate your items, we can split your original package into multiple packages for you to arrange shipping separately. We charge US$5.00 Split service charge for each package, and the process takes 4~5 business days. Click HERE  to submit the Split Request Form and we will keep you updated when Split is completed.

  • I'm trying to fill up the My Incoming Order form, but it says the tracking number already exists. What should I do?

    In case your package arrives in our warehouse without My Incoming Order Form submitted, we will register the package to your Suite with the domestic tracking number of your package. If the package already exists in your Suite, you will not be able to submit the form with the same tracking number.

    Please go to YOU BUY ORDERS and provide the order detail by clicking ‘Please submit required info‘ button next to the corresponding tracking number, and the package will be automatically received and appear on My packages .

    If you are still unable to check your package on YOU BUY ORDERS, please contact our support team.

  • Fees & Charges

  • What is your service fee?

    We Buy and Ship

    • Payment processing fee (Credit card, debit card, Paypal): 8% of the item price, plus the domestic shipping cost (if applicable)
    • Handling fee: US$5 flat per order (up to 5 items from the same store/seller)

    You Buy, We Ship

    • Consolidation / Repackage: US$3 per package
    • FREE storage period: 30 days from the date of receipt (When free storage period exceeds, an additional storage fee of US$1 per package will be charged per package on a daily basis. The maximum storage period is 60 days, and Delivered reserves right to dispose of packages exceeding the deadline)

    Below are some value-added services we provide that do incur fees:

    • Returns: US$10 return handling fee per package (excluding prepaid return labels)
    • Contents verification: US$2 per package (if you need detailed verification or photos for the bulk items in the box, a service fee US$3/10 min. will be charged)
    • Photo Request: US$2.00 per photo
    • Split Package: US$5 per package
    • Vacuum pack: US$5 per package
    • Disposal: US$5 per package

    * We reserve the right to change our fee structure in the future. We may add premium, paid services as our business grows based on customer demand.

  • How much does shipping cost?

    To get a free shipping quotation, please log-in on Delivered and use our Shipping Calculator. Multiple shipping options and prices may appear based on the information you enter. Please note that shipping costs will be charged based on the actual weight or dimensional weight, whichever is greater.

  • What is your storage fee after Free storage period ends?

    We will store your package(s) for FREE up to 30 days from the date of receipt.

    Effective from 1st June 2021, when your package exceeds the free storage period, there will be a $1 storage fee per package on a daily basis. The maximum storage period is 60 days and Delivered reserves the right to dispose of your package(s) after the deadline. If your packages are consolidated but the storage period of sub-packages exceeds the FREE storage period, storage fee will be still applied per each sub-package.

    You will receive an automated notification on your package stored in our warehouse. Please go to My Packages and make sure to arrange shipping before the deadline. The ultimate expiration date will be indicated under the package detail.

  • What are your return handling fees?

    We charge a $10 return handling fee per package that has a prepaid return label from the merchant.

    If you do not have a prepaid return label from the merchant we will have to create our own label and will invoice you for the shipping cost. Please contact our support team at [email protected] to request for a return of your package.

  • How much does insurance cost?

    All carriers offer shipping insurance that covers the actual value of your package in case it gets damaged or lost. Below is the insurance fee charged by carriers. To be eligible for compensation by carrier, the actual value of items must be declared on the commercial invoice. Please note that an undervalued package is not eligible for full compensation provided by the carrier.

    If you would like to request insurance for your package or need an insurance quotation, please email us at [email protected] with your Suite number and Package number.

    DHL
    free insurance $2.00/kg (up to US$100)
    additional insurance will cost 15,000.00 KRW (~ US$13) or 1% of stated shipment value if higher

    FedEx
    free insurance $2.00/kg (up to US$100)
    additional insurance for items $100-$300, the rate is a flat fee of $2.10. Anything over $300 (and up to $50,000) is charged $0.70 per $100.

    Boxberry
    free insurance $30/kg (the total amount cannot exceed the declared value of the goods)
    additional insurance will cost 0.5% of the declared value of the goods

    Qxpress
    free insurance maximum compensation limit shall not exceed SGD300 (~ US$220)
    additional insurance will cost 1.0% of the declared value of the goods

    If you have any questions, please email us at [email protected]. Thank you very much.

  • What are your Consolidation / Repackage fees?

    We’re always happy to repackage or consolidate packages at your request.

    Combining several packages into one box or repackaging your original box into a smaller box can help you save on shipping costs. The service fee is US$3 per package in a Repackage / Consolidation.

    * Related Article:

    What is the difference between Consolidation and Repack, and how do I request one?

  • How do I pay for my We Buy and Ship order?

    After we confirm your order details, we will change your order status from “Opened” to “Pending.”

    Once your order is updated to Pending, navigate to the We Buy Orders, select the order(s) you want to pay for, and then click “Add to Cart.”

    Go to your cart, select the package, and click the “Checkout” button.

    Once the package is in Checkout, you can pay with PayPal, Payletter, use account credit, or a combination of the two.

  • How to pay with TransferWise or other international money transfer solutions?

    We accept using international money transfer solutions such as Transferwise, Transfez, Wirebarley and etc. for charging your Delivered account.

    Here’s an example of using Transferwise.

    How to use TransferWise for using We buy and ship service

    Step 1. You can create a TransferWise account here.
    Step 2. Log in to your account and select the “Send money” option.

    Step 3. Choose your preferred currency on the “You send” tab

    Note:
    The preferred currency is USD because this is the default currency used on Delivered. You can also use other currencies. However, please note that the exchange rate will be applied for converting other currencies to Delivered credit. For using other currencies, your local bank may charge you an extra fee if you transfer the money in different currencies.

    how to pay with transferwise or other international money transfer solution delivered korea 2

    Step 4. On the “Recipient will get exactly” field, enter the KRW amount that you see when you proceed to the cart in your personal Delivered account.

    how to pay with transferwise or other international money transfer solution delivered korea 3

    Step 5. You may choose the payment method you wish. Please note that the fee amount varies depending on the method you use. Click continue.

    how to pay with transferwise or other international money transfer solution delivered korea 4

    Step 6. Choose the option (“Business” or “Personal”) that applies in your case and fill in your details.

    how to pay with transferwise or other international money transfer solution delivered korea 5

    Step 7. Please choose “Business or charity” as a recipient.

    how to pay with transferwise or other international money transfer solution delivered korea 6

    Step 8. Enter our bank details. You can use the below information on other international money transfer solutions. Please make sure to provide proof of your payment.

    Bank Details:

    Their Email: [email protected]
    Name of the business: Delivered Korea co., Ltd
    Bank name: SHINHAN BANK CENTUM FINANCIAL CENTER BRANCH
    Account number: 140-013-461852

    If you are required to enter the address, please enter the following address:

    Country: South Korea
    City: Busan
    Address: 811, 48 Centum Jungang-ro, Haeundae-gu, B102
    Postal code: 48059

    Step 9. Please choose “Pay for goods and services” as the reason for the transfer.

    how to pay with transferwise or other international money transfer solution delivered korea 7

    Step 10. Finally, please review the transfer details and click on “Confirm and continue”. You may enter your Suite number (optional) as the reference number.

    how to pay with transferwise or other international money transfer solution delivered korea 8

    Step 11. Choose your transfer type and confirm payment.

    how to pay with transferwise or other international money transfer solution delivered korea 9

    Step 12. Please let us know your Suite number, name, and the paid sum by forwarding your payment proof showing the final converted amount.

    Step 13. Once payment clears (usually within 48 hours), the sum will be credited to your account balance. As soon as you get the Credits, please go back to the cart and use them to pay.

    If you have any questions, feel free to contact us at [email protected].
    We are happy to help!

  • How do I pay with a combination of PayPal and account credits?

    You can pay with PayPal, use account credit, or a combination of the two. To pay with a combination of the two, please enter the sum you’d like to pay with credits and click “Pay with PayPal” button.

    You’ll be charged the difference between the original cost and the sum of credits you entered.

    how do i pay with a combination of paypal and account credits delivered korea 2
  • My package has been shipped, but I need to change the delivery address, how much does it cost?

    Most shipping couriers charge for a mid-delivery address change. If the courier does not have a fee, then we will not charge you for the address change. For an immediate address change, please contact us via support.

    **NOTE**
    If you need to change an address AFTER your package has shipped, please contact the support team ([email protected]) to check if the address change is available and any service fee is charged.

  • General

  • What is DELIVERED?

    We are dedicated to helping international shoppers have access to, and buy products from South Korea. We provide our customers with proxy buying service, as well as warehouse service, which allows our customers to shop at Korean online retailers who require a South Korean shipping address.

  • What payment methods do you accept?

    We currently accept payment through PayPal, Payletter through our website.

    If you are not able to proceed with the above payment methods, you can use international money transfer solutions such as WISE, Transfez, and Wirebarley. 

  • What is your We Buy and Ship service?

    If you have specific wish items from Korea in mind, we will be your personal shopper and purchase and ship them to you. Some Korean suppliers (retailers or manufacturers) will not let you buy their products without a Korean bank account (or a Korean account with payment companies like PayPal). In this case, we can purchase and process payment for your items on your behalf.

  • How do I use your We Buy and Ship service?

    1. Log into your account and click the WE BUY ORDERS tab and click “NEW ORDER” button. 

    2. Fill out the detailed information of the item you’d like to purchase so our purchasing team will know exactly what to order for you. Please note that you can add up to 5 items per SAME store or seller.

    3. Click “submit,” and we will change your order status from “Opened” to “Pending” and send you quotation via email you need to pay for.

    4. Please go to the We Buy Orders, select the order(s) you want to pay for, and then click “Add to Cart.” Go to your cart, select the package, and click the “Checkout” button.

    5. You will get a notification once your package is delivered to our warehouse.

    6. Please arrange shipping with your order.

  • Do you provide buying services from Bunjang or Jungonara?

    We provide personal shopper service from Bunjang. Please submit your buying request per each same seller. We can proceed with orders which accept payment using credit cards in order to secure our transaction with individual sellers.

  • Can you buy from an individual seller (i.e., reseller)?

    Yes, we can order from individual (re)sellers.

    However, please note that we can process transaction that accepts payment with a credit card only to ensure safe transactions with individual sellers.

  • If I'm ordering multiple items from the same website, do I submit individual orders?

    Yes! If you’re ordering multiple items from the same website please click the “Add Item (From The Same Store)” button. You can add up to 5 items on a single form.

  • Do you provide mobile number for using We Buy and Ship service?

    Yes, you can use our mobile phone number 010-3222-0388 for your orders.

  • How can I request refund for the items purchased using We Buy and Ship service?

    If you would like to return a package that has been ordered and delivered by DELIVERED, please contact [email protected] with your Suite number and Buy ID. Our support team will check if the items can be returned and arrange return. Please note that return is available within 7~14 days from the date of receipt of your order depending on seller’s policy.

    There’s a US$10 Return handling fee(Return postage not included) for return arrangement.

  • Can I edit or cancel my We Buy and Ship order?

    You can’t edit your order, but if you wish to cancel it before you have paid, you can do so via the website.

    If we’ve already paid and ordered the products, you’ll have to wait until they get to our warehouse; then we can return the order.

  • Can DELIVERED receive mail/envelope as well?

    We recommend sending items in a normal parcel with a valid tracking number. Mails or envelopes are not delivered to our warehouse directly, but mostly delivered to post box of our building where many offices and facilities are sharing the spaces together. Please note that DELIVERED will not be responsible for missing items which are not directly delivered to our warehouse.

    If you have any concern or question, please contact our support team and we will further assist you.

  • Can I undervalue my order for customs?

    We do not undervalue your orders. Customs use the value to clear your goods and determine the duties and taxes. We are required to declare the value of prices paid for items accurately on the commercial invoice to ensure that your package arrives without serious troubles at customs.

    Undervaluation of goods is taken very seriously by the authorities and can result in a fine or your goods being seized. And if the customs authorities question the value you’ve provided, they may ask the receiver to provide proof of sale. So to avoid this delay, your carrier or broker will ask you for evidence of sales such as a contract or bank payment.

    Also, if your packages are lost or damaged during transit, you will be only get compensated based on the invoice value stated on the commercial invoice. Please note that Delivered does NOT take any responsibility for the issue that happened due to the below reasons.

    • Being charged for fine or taxes due to incorrectly provided invoice value
    • Package returned for not having paid duties and taxes which are determined by your local customs authorities (Shipping fee is not covered by DELIVERED, and return shipping fee and duties and taxes will be charged to release your package)
    • Additional compensation for a full price of your items that are damaged or lost

    If you have any questions or encounter any issues related to your shipment, please contact us at [email protected] and we will do our best to assist you.

  • How do I write a recipient name for using You Buy, We Ship service?

    Please write your full name as a recipient name, and make sure to include your Suite number with your FREE Korean address.

  • Can I have a phone number for using You Buy, We Ship service?

    Yes, you can use 010-3222-0388 for the mobile number with your order.

  • What phone number should I use when placing an online order?

    Below is the phone & mobile phone number you can use when placing an online order.

    Phone: 051-742-7777
    Mobile: 010-3222-0388

    Thank you very much.

  • How do I refer a friend?

    Click the Invite Your Friends button to learn how to invite people to use DELIVERED.

    Read the Terms & Conditions before you invite your friends. By participating, you acknowledge that you have read and agree with all guidelines.

    Use My Referrals to monitor your referrals. You’ll be able to track who has signed up, who has shipped their first package, etc.

    You’ll also be able to re-invite anyone who hasn’t signed up yet!

  • What is your business hours?

    DELIVERED Business Hours: Monday-Friday, 9AM – 5PM GMT+9

    If you contact us over the weekends or national holiday, we will get back to you as soon as we can during our office hours. Likewise, if you have a package that is scheduled to be delivered – or if a carrier has attempted to deliver a package – over the weekend, it will be redelivered to us on the next business day.