What is the difference between Consolidation and Repackage, and how do I request one?

Consolidation: We take items out from the original outer boxes and combine them into one box. This will mostly minimize the dimensional weight of your package and cuts down shipping costs. If packages don’t fit into one box, we will try to divide them into multiple boxes.

1. How to request Consolidation:

Repackage: Please select one package you would like to repackage items in a smaller sized box or bubble mailer. The request will go to the warehouse, where the packers will use their best judgement on the best way to pack pack your items into a smaller box or a bubble-mailer.

2. How to request Repackage:

Once packages have been consolidated or repackaged, you CANNOT reopen it to add more packages later since package will be transferred to loading area for being ready to be shipped out. If you need any assistance, please contact our support team at [email protected]