How can I request refund for the items purchased using We Buy and Ship service?

If you would like to return a package that has been ordered and delivered by DELIVERED, please contact [email protected] with your Suite number and Buy ID. Our support team will check if the items can be returned and arrange return. Please note that return is available within 7~14 days from the date of receipt of your order depending on seller’s policy.

There’s a US$10 Return handling fee(Return postage not included) for return arrangement.