My package has been returned to DELIVERED. How can I have it reshipped?

The package can be returned to the shipper for several reasons.

1. The address or contact information was incorrect.
2. Customs clearance failed.
3. Duties and taxes were not paid in a timely manner by the recipient.


It is a customer’s responsibility to provide an accurate address and clear customs in a timely manner. DELIVERED does not take responsibility for the package returned due to the above reasons.

EMS does not charge for the return shipping fees, however other carriers such as FedEx, DHL, and UPS charge return shipping fees as well as duties and taxes. Please note that your package can be released only after return and reshipping fee as well as duties and taxes charged on your shipment are completely paid. If you need our assistnace please contact our support team at [email protected].