Insurance Claim

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Disclaimer

  •  Delivered only covers up to $100 for a package (this includes shipping costs) and will reimburse in the form of CREDIT.
  • Carriers NOT covered under DELIVERED insurance: DHL, FedEx, Boxberry, Qxpress, K-post.
  • Additional Insurance will also be reimbursed in the form of DELIVERED Credit.
  • DELIVERED reserves the right to deny any claim if all of the required information is not submitted.
  • Shipping costs reimbursement is based on the weight of damaged items.

Required Documents

To process the claim all of the following items must be provided:

  • Name and Email Address
  • Suite Number and Package number
  • Reason for Claim
  • Picture of Damaged Items
  • Pictures of Outer Packaging the items where shipped in and Inner packaging.
  • Picture of Shipping Label
  • A detailed list of all damaged or missing items (including item numbers).
  • Weight of Package and Weight of Damaged item (not always required but very helpful to sumbit).

*Important

Please, submit the form either in English or Korean. Otherwise, it may take significantly longer to process your request.

Where to Send