Insurance Claim
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Disclaimer
- Delivered only covers up to $100 for a package (this includes shipping costs) and will reimburse in the form of CREDIT.
- Carriers NOT covered under DELIVERED insurance: DHL, FedEx, Boxberry, Qxpress, K-post.
- Additional Insurance will also be reimbursed in the form of DELIVERED Credit.
- DELIVERED reserves the right to deny any claim if all of the required information is not submitted.
- Shipping costs reimbursement is based on the weight of damaged items.
Required Documents
To process the claim all of the following items must be provided:
- Name and Email Address
- Suite Number and Package number
- Reason for Claim
- Picture of Damaged Items
- Pictures of Outer Packaging the items where shipped in and Inner packaging.
- Picture of Shipping Label
- A detailed list of all damaged or missing items (including item numbers).
- Weight of Package and Weight of Damaged item (not always required but very helpful to sumbit).
*Important
Please, submit the form either in English or Korean. Otherwise, it may take significantly longer to process your request.
Where to Send
support@delivered.co.kr